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Thomas Cook - Important Information

Thomas Cook Notices

Updated: 17th January 2020 03:41pm


If you have opted for a refund, due to the unprecedented number of refunds that we are currently processing, please allow up to 3 weeks at this moment in time, to receive cleared funds.

Yet to depart:

If you are flying with Thomas Cook and have not yet made contact with our team please call 0344 493 00 09 in order to get a refund on your holiday or to look at rebook options.

These phone lines are extremely busy and we thank you for your patience in advance.


This page is for advice and guidance only. Details may change at any time. Whilst we shall endeavour to keep these policies up to date, airlines may change their terms at any time and the policies in place at the time of the amendment will be applicable.

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