Terms & Conditions

These Booking Conditions, together with any other written information we brought to your attention before your booking was confirmed, form the basis of your contract for agent booking services with Sunmaster Limited.

Except where otherwise specified, we act only as agent in respect of all bookings we take and⁄or make on your behalf.

For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘supplier(s)’). When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these terms and conditions for our booking services, and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. In most cases that supplier will be The Global Travel Group Limited, whose terms and conditions of supply are detailed below. In limited circumstances (for example if the requested arrangements are no longer available through The Global Travel Group Limited) we may provide your holiday arrangements as agent for an alternative supplier. Where this is the case we will confirm the supplier to you at the time of booking.

These booking conditions and any agreement to which they apply are governed in all respects by English law. We both agree that English law (and no other) will apply to any dispute, claim or other matter which arises between us out of or in connection with your contract or booking.

MAKING YOUR BOOKING

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party, the terms of these booking conditions and those of the applicable Supplier(s). The first named person on the booking will be the party leader (“Lead Passenger”) and will be responsible for giving us accurate information about the members of your party and their requirements (including ensuring that the names given are the same as in the relevant passport) and making all payments due to us. The Lead Passenger is the only person who can make any amendments or changes to the booking and, due to Data Protection reasons; we will not be able to discuss any aspect of the booking with anyone other than the Lead Passenger.

Please note that telephone calls are recorded for training and monitoring purposes.

ONLINE BOOKINGS

If booking online you are responsible for ensuring booking details are correctly entered. By clicking to request holiday arrangements and entering your personal and payment details on our website, you are making us an offer to purchase the arrangements selected, if they are available. When we receive this offer, we will contact the supplier(s) of the arrangements concerned. Each supplier will require a short period of time to check to see if your chosen arrangements are still available at the price quoted. We will not take any payment from you at this stage. Should you part complete a booking request for whatever reason such as technical difficulties our helpdesk may contact you to assist you in completing your request by phone or email.

When you make an offer to us to purchase the arrangements selected if available, we will send you an email detailing your booking request summary. This is an acknowledgement that we have received your offer, and should the arrangements requested be available at the price quoted, a binding agreement will come into existence between us. If the arrangements are not available, or are available but not at the price quoted, we will contact you by telephone or by email to give you the option to purchase the new arrangements, or the existing arrangements at the revised price. Once the holiday arrangements have been agreed, we will then process the payments referred to in clause 6 below and book the agreed arrangements in accordance with your instructions. A binding agreement will come into existence once we have confirmed all arrangements with the Supplier(s) and confirmed this by email to you.

Please note that each booking request is treated separately on our online booking request system. If larger groups want to be sure of sufficient availability for any flights ⁄ hotels they should call our call centre. If two parts of the same group request to book online on two separate requests and the holiday availability expires between the two bookings please note that you are likely to become liable for cancellation charges levied by the supplier(s) of the first booked arrangements.

NON ONLINE BOOKINGS

Alternatively to make a booking you can contact our call centre as featured on our website. These terms and conditions, and those of the Supplier(s) will apply. A binding agreement will come into existence once we have confirmed all arrangements with the Supplier(s) and confirmed this by email to you.

You must contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Please note, it may not be possible to make any changes without incurring an administration fee. Any changes will also be subject to any charges as per the tour operator ⁄ supplier terms and conditions. Please refer to Section 3 “Travel Documentation” for further details.

1. Changes by you

   If you wish to change any part of your confirmed arrangements, you must inform us in writing as soon as possible. This should be done by the first named person (Lead Passenger) on the booking. Whilst we will do our best to assist, we cannot guarantee that the supplier will be able to meet your requested change as amendments can only be accepted in accordance with the terms and conditions of the supplier. The supplier may charge the amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £100 per change.

   Note: Certain arrangements, including most “Low Cost” or so called “No Frills” flights may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

2. Cancellations

   If you or any other member of your party decides to cancel your confirmed arrangements or any part of them you must notify us in writing or by completing the contact form on the “Contact Us” page of our website and we will pass on your notification to the supplier(s) concerned in accordance with their booking conditions. Since the supplier incurs costs in cancelling your arrangements, the supplier may charge the cancellation charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

   For the avoidance of doubt, any cancellation charges levied are wholly independent from the deposit arrangements on any given booking and in the event that you cancel your booking you must immediately pay any shortfall between payments made by you against that booking and the cancellation charge applied, and in accepting these Booking Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with other bookings placed through Sunmaster) at that time.

3. If the Supplier Changes or Cancels

   We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you. (See also the section dealing with ‘Flight Plus’ bookings below).

   Unfortunately, airlines may occasionally change the type of aircraft on a particular flight without advance warning. Flight timings and days of operation are subject to change and we will advise you of any significant change if and as soon as we are informed by the airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if the supplier makes us aware of such changes.

   We are not always in a position to confirm the airline or aircraft type which will be used in connection with any particular flight. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying any supplier(s) charges.

   It may be necessary for you to reconfirm your flight with the airline. Please check this in the correspondence received from your flights supplier, including the supplier's Booking Conditions. You should take a note of any reference number or contact names when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you will not be entitled to receive any refund.

   Sometimes your accommodation supplier may need to make a change to your booked accommodation. If you have already booked, we will let you know as soon as we can if there is time before your departure. In the unlikely event that your accommodation supplier has to make a change to your booking, it is unlikely that the accommodation supplier will offer you a refund of monies paid in connection with the accommodation booking unless the change is a significant change. A significant change would include a change of hotel to that of a lower classification or standard for the whole or a major part of the time you are away or a change of resort for the whole or a major part of the time you are away. This list is not exhaustive and there may be other examples of a significant change. A change of accommodation within the same resort on the same board basis with the same standard classification would not constitute a significant change. Please note that independent review websites are not relevant when determining the classification of accommodation.

4. Travel Documentation

   Please check the travel documents we send to you and any other documentation you receive in relation to your booking as soon as you receive it. Please contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation (including tickets) within 3 days of it being provided to you. We will endeavour to rectify or arrange for the rectification of any errors notified to us outside these time limits but you will be responsible for any costs involved in doing so.

   It is a condition of booking with us that you have a valid and working email address. All travel documentation will be issued electronically (except for some airline tickets). Should you request any documentation posting you will be charged a handling fee of £10 to cover administration costs and Royal Mail Special Delivery.

5. Identification Check

   As part of our ongoing responsibility to help combat ID theft and financial crime, we may perform an electronic identity check as part of our booking process to ensure that you are who you say you are. Where an electronic identity check is carried out we use a third party to electronically verify these details. In order to do so we will send them your name, address, date of birth and telephone number. A record of the search may be retained and this information may be used in the future by other businesses who use the service for the same purpose and with whom you do business. This identity check does not include a credit application check. The third party that we use is fully aware of and compliant with its obligations under the Data Protection Act and will always act in accordance with its provisions.

6. Payment

   Except where our Low Deposit offer is available (see below), payment for flights is due in full at the time of booking via credit/debit card.

   6A – Low Deposit Scheme

   We may, in our sole discretion, offer you the option to pay a low deposit in respect of certain bookings. Where this offer is available (as indicated next to the specific flight in your search results, or as advised by your agent), we will pay the relevant airline for the flight element of your travel arrangements in full, on your behalf, at the time of your booking. We will require a low deposit from you in the amount shown in the search results (or as advised by your agent) at the time of booking.

   The balance of your flight cost will be due to us from you 28 days after booking.

   Two weeks prior to departure, the balance of your holiday cost will become due.

   Please note that a transaction fee of £4.95 plus the usual payment card fees (please see below) will be payable on every payment you make under the low deposit scheme.

   All balance payments will be taken automatically from the card used to pay the low deposit. If you wish to pay any balance payments using an alternative method, please contact us no less than 7 days prior to the payment due date. If we are contacted later than this date, we cannot guarantee that payment will not be taken or attempted from your original payment method. Please note that even if you cancel your arrangements within 28 days of booking, the balance of your flight will be payable in full, as we have already paid this money to the airline on your behalf, plus any other cancellation fees that may be levied by the supplier(s) of your arrangements.

   Any failed payments will attract an administration fee of £10. If a payment fails, we will attempt to contact you to take payment via an alternative method, however, if we are unable to do so, we reserve the right to cancel your booking and our usual cancellation fees will apply. Please note that once we have cancelled your booking, you will not be able to travel, even where we have collected the balance of the payments due from you and any cancellation fee.

   6B – Low Deposit Scheme

   If a booking is made more than 14 days before the date of travel, some accommodation suppliers may accept payment of a deposit of 15% of the cost of the accommodation booking at the time of the booking, with the balance to be paid no later than 14 days before the date of travel. The amount of deposit will be confirmed at the time of booking. Note that most suppliers will not refund any deposit paid.

   Occasionally, promotional deposits may be offered which are less than the standard deposit of 15%.

   If not paid in full at the time of booking, we will confirm to you the date on which the balance of the cost of your arrangements falls due. Unless specifically instructed otherwise, we shall automatically charge the balance payment to the debit or credit card used to pay the deposit. If we do not receive your balance by the confirmed payment due date, the supplier(s) concerned may treat your booking as cancelled and apply a cancellation charge of up to 100% of the cost of the holiday arrangements in accordance with Section 2 of these terms.

   We will contact you to remind you when your balance is due. If you are late in paying the balance due, we will send you a further reminder. If your balance remains unpaid 3 days following your payment due date, we will notify the supplier who may cancel the booking and the cancellation charges in Section 2 will apply.

   6C – All Bookings

   Please note that a transaction fee will be charged for all payments to cover processing and administration costs. The fee is currently £4.95 per individual transaction. In addition a 2.2% charge will apply to payments made by credit card, Amex charge card or Amex credit card and a 60 pence charge will apply to debit card payments. There is no card charge levied against Visa Electron transactions. We regret we cannot accept payments in cash or cheque either via post or in person at our offices. All transaction and/or card charges are subject to change at any time.

   Please note that local resort charges, which are not included in the cost of your booking, are occasionally levied directly by the hotel and are payable by you in resort.

   Please note that the prices we advertise are based on bookings made by UK residents only. If you are not a UK Resident or UK passport holder, you may be liable upon check-in/check-out for additional charges. Sunmaster will not be liable for any such additional charges.

7. Split Flights

   Please note that where you book more than one flight (even where these flights have been selected by Sunmaster to fit your holiday schedule), each flight constitutes a separate arrangement between you and the relevant airline and the Booking Conditions of each supplier will apply. As such, any changes to one leg of your flight will not necessarily impact upon the other flight(s). For example, cancellation or amendment of a booking for one flight leg by either you or the airline has no impact on any other remaining bookings for other flight legs or other travel services, except that in the event that cancellation or amendment amounts to a significant change, section 3 of these terms will apply.

8. Optional Extras

   Some airlines operate on a 'no frills basis', therefore checked baggage, meals and refreshments are not automatically included in the cost of your arrangement(s) and may need to be added at extra cost at the time of booking or will be payable at the airport or onboard the aircraft. In addition other optional extras; including but not limited to pre-bookable seating, extra leg-room seating, airport parking or/and airport hotels are not automatically included in the cost of your arrangements. Please note that optional extras may incur additional charges if not added at the time of booking. Additional charges for cots may be applied by hotels directly. Please enquire at the time of booking for details of any optional extras. Please note that suppliers may not permit the cancellation of optional extras or provide a refund in respect of them once booked.

9. Information Accuracy

   Whilst every effort is made to ensure the accuracy of information and prices that appear on our website, regrettably errors do occasionally occur as we are reliant upon our supplier(s) to provide us with the most up-to-date prices. Please note that advertised information and prices may have changed by the time you come to book your holiday arrangements. You must therefore ensure that you check all details of your chosen holiday arrangements (including the price) at the time your booking is confirmed.

   Where inaccuracies relate to the understatement of the price of a specific product, you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on payment to us of the additional payment which is necessary.

   Please bear in mind that accommodation owners, restaurateurs, night club owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Flight times and carriers are given for guidance only as there may be changes. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure. There may also from time to time be general refurbishment at these establishments. These are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

10. Complaints Procedure

    If you have cause for complaint whilst on holiday, you must immediately bring it to the attention of the management of the property or service. If after having done so, assistance is not forthcoming, or you are unable to resolve the problem, you must call the emergency number or UK helpline telephone number as detailed on your voucher. You should note that it is unreasonable to take no action whilst on holiday, but to then write a letter of complaint upon your return. If you remain dissatisfied, you must submit an official complaint via the feedback section of our website, (which can be found via the “Contact” pages), within 28 days of your return from holiday, giving your booking reference and full details of your complaint. If you fail to follow this simple complaints procedure (in resort and on your return home), your right to any compensation you may otherwise have been entitled to may be affected or even lost as a result.

    ILLNESS ABROAD

    We would always recommend that you drink bottled water and avoid ice in drinks. Be sure that food is properly cooked or properly chilled and that salads and unpeeled fruits have been thoroughly washed. If in doubt, do not eat it, and try not to over indulge. If you have any concerns regarding the food at your resort, please inform the accommodation provider straight away.

    In the unlikely event that you or any member of your party is ill, please ensure that a doctor is seen locally and that you inform your accommodation provider during your stay. Please also contact us on 0344 493 00 09 in order that we can provide you with appropriate assistance. The health and safety of our customers is paramount to Sunmaster, and we will take up any complaints of illness or injury with the supplier to ensure we are only providing safe and enjoyable holidays to our customers.

    PLEASE NOTE – Sunmaster is aware of the growing trend in bringing false sickness claims against tour operators. If we have reason to believe that your claim or complaint is false or exaggerated, we will work with the tour operator and the relevant authorities to take appropriate action. Customers bringing false allegations against a tour operator may face prosecution in the UK or abroad.

    Please be aware that the majority of our Suppliers do not employ staff overseas and, in the main, the nature and type of holiday booked with Sunmaster do not include the services of what one may consider to be a conventional “Representative” service provided by the large traditional “Tour Operators”

    In the event that your complaint remains unresolved following our complaints procedure, you may wish to refer the matter to the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr

11. Booking if you are under 18 years of age

    It is a condition of our accepting your booking that the person who makes it is at least 18. We are entitled to assume that this is the case. Under no circumstances can we accept bookings from anyone who is under 16. At our discretion, we may accept a booking from someone who is 16 or 17 and not accompanied by an adult providing we have written confirmation from their parent or guardian that they may travel, that the parent or guardian will accept responsibility for the booking and that the party does not include anyone who is under 16. We are entitled to cancel any booking which is made in breach of any of these requirements. In this case, it is likely that the supplier will impose full cancellation charges.

12. Travel Insurance

    You MUST take out fully comprehensive travel insurance. It will normally cover you in the event of cancellation against loss of deposit or cancellation fees and for medical costs in the event of you becoming ill or having an accident whilst on holiday. There are some restrictions on insurance, for example preexisting medical conditions and you should advise the insurance provider of these at the time the policy is taken out. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

13. Special Requests and Medical Conditions

    If you wish to make a special request, you must do so at the time of booking using the special requests section on the secure payment page. We will pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not constitute a breach of contract.

    If you or any member of your party has any medical problem, disability or mobility issues which may affect your chosen holiday arrangements, you must provide us with full details at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, we may cancel the booking when we become aware of these details. Cancellation charges will apply. Please note that as we do not specialise in holidays for disabilities or mobility problems, we are unable to accept any liability if the chosen holiday arrangements prove to be unsuitable for your needs. You should therefore carry out your own thorough research as to the suitability of your chosen holiday arrangements prior to booking.

14. Passports and Visas

    Passengers with a non-British passport must check passport and visa requirements with the Embassy or Consulate of the countries to, or through, which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure. For travel to Europe you should obtain a completed and issued form EHIC prior to departure.

    It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

    You should take up-to-date health advice about the health precautions you will need to take prior to departure. The Foreign & Commonwealth Office has up-to-date advice on health and safety across the globe, as well as local laws, and passport and visa information. Please check https://travelaware.campaign.gov.uk/ regularly for updates ahead of travel, as the advice can change.

    You should also note that certain European Countries now require your passport and⁄or visa number together with any other relevant details in advance of travel.

15. Our Responsibilities:

    Your contract is with the supplier and its booking conditions will apply. As agent, except as set out in the ‘Flight Plus’ section below, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions.

    We will not be responsible:

    1. Where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable provider’s control.

    2. Where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking.

    3. For any act or omission by any person not employed directly by us or under our immediate control and, whilst we have chosen our suppliers with care, we have no control over our suppliers and so cannot be held responsible for any act or omission of our suppliers or their servants, agents or employees.

    4. For any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any losses (howsoever arising) which were not reasonably foreseeable at the time the booking was made.

    We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

    Except where otherwise expressly stated, we cannot accept liability or pay compensation where the performance of our obligations to you are affected or prevented as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which either ourselves or the provider of the service in question could not foresee or avoid, even with due care and consideration. Such events include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster.

16. Flight-Plus bookings

    What is a Flight-Plus?

    1. A Flight-Plus exists where:

       1. you request to book a flight out of the UK, or a flight into the UK (where you departed from the UK by another means)

       2. you request to book from a separate supplier and as a separate booking (i.e. not a package holiday), either living accommodation or self-drive car hire which takes place outside the UK and

       3. you request to book such living accommodation to self-drive car hire on the same day, the day before or the day after you request to book the flight; and

       4. the services booked cover a period of more than twenty four hours or include overnight living accommodation.

    2. If in connection with the flight, you also book from a separate supplier and as a separate booking any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.

    3. A Flight-Plus will also exist where on the same day, the day before or the day after you have requested to book: a) a non flight inclusive Package, you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, you request to book accommodation or self-drive car hire outside the UK. (A Package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:-(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package).

    4. A flight which begins and ends in the United Kingdom will not form part of a Flight-Plus.

    5. A Flight-Plus will cease to exist and this clause will not apply if you cancel any component of your Flight-Plus; and as a consequence of that cancellation, the requirements in paragraph (I) are no longer satisfied.

    6. Where you request to book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.

    Flight-Plus Liability

    1. In these conditions, the failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012.

    2. If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided a) because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we will make reasonable endeavours to provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.

    3. If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided a) because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we or the CAA will provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.

    4. If, after your intended departure on a Flight-Plus we become aware that your living accommodation or self-drive car hire will not be provided because of the insolvency of any person concerned with the provision of the living accommodation or self-drive car hire making up your Flight-Plus, we will provide you with suitable alternative living accommodation or self-drive car hire at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of all unused flight accommodation, living accommodation, self-drive car hire and other tourist services forming part of your Flight-Plus.

    5. Where suitable alternative arrangements are provided as set out in clauses (b) - (d) above, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.

    6. If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. As agent, whether or not we have sold you a Flight-Plus, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question.

    7. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist services forming part of your Flight-Plus. A refund will be given in respect of these services in the event of insolvency but we will have no further liability.

    8. In some circumstances, the CAA will arrange and fund the obligations set out in clauses (b) to (d) above. In this situation, we are entitled to levy a £25 claims processing fee per passenger which you agree to pay to us if such an event happens. We reserve the right to invoice you for this separately or to deduct it from any refund sums due to you. It will not be appropriate to pay you compensation in the event that the CAA takes on the obligation to provide you with alternative services.

    9. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

17. Packages

    A package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:-(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

    Where you ask us to arrange a Flight-Inclusive Package we will arrange for an ATOL certificate to be issued in respect of your booking. The ATOL certificate will contain details of the “organiser” of your package (normally The Global Travel Group Limited) who will have the obligations to you set out under the Package Travel, Package Holidays and Package Tours Regulations 1992. These obligations will be set out in the terms and conditions of the organiser and, in the case of The Global Travel Group Limited, are available below.

18. Financial Security

    FINANCIAL PROTECTION FOR FLIGHT-PLUS BOOKINGS AND FLIGHT-INCLUSIVE PACKAGES

    We provide financial security for Flight-Plus bookings and packages that include one or more flights (“Flight-Inclusive Packages”) by way of a trust account controlled and administered by Travel Trust Services Ltd trading as Serenity Travel Trusts. You agree that all money that you pay to us for a Flight-Plus or Flight-Inclusive Package will be paid initially into our own account, but then transferred within 3 days into a separate and designated trust account and will be held there on trust for the trustees of the Air Travel Trust (or in some cases for you) in accordance with a trust deed between us, Travel Trust Services Ltd and the Air Travel Trustees. Money in that account will only be released in accordance with the terms of that deed. This means that in respect of all Flight-Plus and Flight-Inclusive Package arrangements, in the event of our insolvency, funds will be available to ensure that you are not left stranded abroad or will receive a refund of the money you have paid for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.

    Where you buy a Flight Plus from us (i.e. a flight under an ATOL that we have arranged) you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We or the suppliers identified on your ATOL certificate will provide the services listed on the ATOL certificate (or a suitable alternative). In some cases when neither we or the supplier are able to do so for reasons of insolvency an alternative ATOL holder may provide you with the services you have bought (at no extra cost). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

    If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through, an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL Scheme.

    All of our flight prices also include a 50p charge per person as a contribution to the cost of flight protection insurance. This charge will be displayed along with the APC as “ATOL and Airline Protection" on your Holiday Summary page.

    If you book arrangements other than a Flight-Plus or Flight-Inclusive Package, your monies will not be financially protected by us but may be protected by the supplier of your arrangements.

These Booking Conditions form the basis of your agreement with The Global Travel Group Limited. They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References in these Booking Conditions to "arrangements" mean such holiday arrangements. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that English law (and no other) will apply to any dispute, claim or other matter which arises between us out of or in connection with your contract or booking.

Our obligations to you may vary depending upon whether you book with us a package, a Flight Plus (as defined below), or a single component arrangement, and our differing obligations are set out below, in four separate sections: Section A contains the conditions which will apply to all bookings. Section B contains the conditions which will apply when you book package. Section C contains those which will apply where you book non package arrangements. Section D contains those terms which will apply where you book a "Flight-Plus".

A package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:-(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

A Flight-Plus exists where you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means and on the same day, the day before or the day after, you also request to book either living accommodation or self-drive car hire which takes place outside the UK and is supplied under or in connection with your flight. In all cases the services must cover a period of more than twenty four hours or include overnight living accommodation in order to make them a Flight-Plus.

If in connection with the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.

A Flight-Plus will also exist where on the same day, the day before or the day after you have requested to book: a) a non flight inclusive Package, you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, you request to book accommodation or self-drive car hire outside the UK. (A Package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:-(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package).

A flight which begins and ends in the United Kingdom will not form part of a Flight-Plus.

A Flight-Plus will cease to exist and this clause will not apply if you cancel any component of your Flight-Plus; and as a consequence of that cancellation, the requirements in the first paragraph of the Flight-Plus definition are no longer satisfied.

Where you request to book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012.

Please note, in respect of some package bookings, when making your booking we will arrange for you to enter into a contract with the applicable supplier of the package in question. We then act as agent only. In this case, your booking confirmation will stipulate the particular Tour Operator with whom you will have a contract for the supply of your package holiday. In this event, please note that we accept no liability in relation to any contract you enter into or for any arrangements you purchase or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. For all bookings we make as agent, your contract will be with the supplier of the arrangements in question and the specific booking conditions of the relevant supplier(s) you contract with will apply in place of all conditions below. You are advised to read these conditions carefully prior to booking. The supplier's terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from us.

SECTION A - TERMS WHICH APPLY TO ALL BOOKINGS

1. MAKING YOUR BOOKING

   When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party, the terms of these booking conditions. The first named person on the booking will be the party leader and will be responsible for making all payments due to us.

2. PAYMENT

   Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pay it to us for so long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

3. CHANGES OR ADDITIONS TO YOUR HOLIDAY

   If you wish to change any part of your holiday arrangements we will do our utmost to make that change, however, we would like to advise you that it may not always be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge which will be notified to you at that time together with any costs or charges incurred or imposed by any of our suppliers. You should be aware that there may be extra charges applicable dependent on the change you make.

   Some suppliers/airlines and hotels, special fares are in some cases non-refundable as soon as they are booked. In addition some suppliers/airlines may consider a name change or other change to an existing booking as a cancellation and rebooking with up to 100% cancellation changes payable by you. Please check at the time of booking.

   No Frills Airlines and/or Chartered normally regard name changes after tickets have been issued as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge. Please note, it may not be possible to make changes within 28 days of your scheduled departure date without incurring 100% cancellation charges. We will however, do our utmost to accommodate your requested change or addition.

   For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been utilised for any reason, you will have to pay the full cost of an alternative flight (if available) if you wish to transfer after tickets have been issued.

4. TRANSFERRAL OF BOOKINGS

   If you are unable to travel, in certain circumstances which we consider reasonable we may allow you to transfer your booking to another party. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment /administration fee which will be notified to you at the time must be paid before the transfer can be effected. If you are unable to find a replacement, cancellation charges as set out in these terms will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

5. INFORMATION ACCURACY

   Please note, advertised information and prices may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of information and prices when published, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) at the time of booking.

   Please bear in mind that accommodation owners, restaurateurs, night club owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Flight times and carriers are given for guidance only as there may be changes. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure. There may also from time to time be general refurbishment at these establishments. These are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

6. IMPORTANT FLIGHT INFORMATION

   Please note that most airlines do not include hold baggage within the cost of their flights. Where this is the case extra charges will apply. Please check at the time of booking that hold baggage is included within your booking. It is your responsibility to ensure you have sufficient baggage allowance. Please be aware that hold baggage weight restrictions may also vary between airlines.

7. FLIGHTS

   There are varying types of flights that we may book as part of your package i.e. Charter, No Frills, Full Published and Consolidated. Any flight element of your holiday is provided by an independent supplier. Each supplier has their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

   Please note: the carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carriers tariffs, rules or regulations. Right of refusal may now be granted to Airlines under new and stringent anti-terrorism laws.

8. CHARTER FLIGHT CONDITIONS

   A charter flight is invariably where an ATOL licensed Tour Operator such as AVRO, Thomson, or Thomas Cook etc has "chartered" their own Aircraft. When we book a charter flight on your behalf, we will identify that Charter Operator on your ATOL receipt. Full terms and conditions relating to individual charter airlines may be found in the relevant charter airline brochures. Where copies of these conditions are not readily available, copies of these terms and conditions are available on request from ourselves or the supplier concerned. By booking with us, you are agreeing to these conditions.

9. NO FRILLS FLIGHT CONDITIONS

   When we book a "No Frills" flight on your behalf, we will identify that "No Frills" Airline on your ATOL receipt. It should be noted, that "No Frills" airlines operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy "severe" cancellation charges.

   By allowing or asking us to book a "No Frills" flight on your behalf, we regret and you accept that we are unable to take any responsibility for flights changes, or cancellation made to any part of your reservation by the "No Frills" Airline. For the avoidance of doubt, when we book a "No Frills" flight on your behalf, you are agreeing to the "No Frills" Airline booking terms & conditions. We will of course endeavour to change / amend all other components of your package without charge through co-operation with our suppliers in the event of a cancellation or change by the No Frills Airline however cannot guarantee this will be the case.

10. FULL PUBLISHED⁄CONSOLIDATED FLIGHT CONDITIONS

    A "Full Published/Consolidated" Flight is normally identified as a flight operated by a "National Carrier" such as British Airways, KLM, Air New Zealand , Cathay Pacific etc. When we book a "Full Published/Consolidated" flight on your behalf, we will identify that "Full Published/Consolidated" Airline on your ATOL receipt (identified as "BSP" OR "Triton Airfares Consol"). It should be noted Full Published/Consolidated Airlines normally levy "severe" cancellation/amendment charges dependent on the type of ticket booked.

11. UPGRADING YOUR FLIGHT & FLIGHT SEAT REQUESTS

    Unless you have pre-booked your seats (where this facility is available), it may not be possible to obtain them together. Please bear in mind that even when you do pre-book seats, in most cases we will not be able to confirm the actual seat numbers or position on the aircraft. Where possible, we will offer you a further range of upgrade options designed to give you a more comfortable journey at a reasonable supplement.

12. DIRECT FLIGHTS

    The flight routings used in connection with our holidays may be based on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft on route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier stage, please check with your travel advisor at the time of booking.

13. FLIGHT CHANGES

    Unfortunately, Airlines may occasionally change the type of aircraft on a particular flight without advance warning. Flight timings and days of operation are subject to change and we will advise you of any significant change as soon as we ourselves are informed by the airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

    We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.

14. FLIGHT DELAYS

    In the event of a flight being delayed the flight provider has an obligation to passengers pursuant to EU Regulation no 261/2004 of The European Parliament and of the Council governing air travel. However, the extent of such will depend on various other factors i.e the type of flights you have booked (please see FLIGHTS section) expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays will result in lost holiday time, no refunds are given. It is in recognition of the above that your holiday travel insurance policy normally offers monetary compensation for flight delays.

    In the event of flight delay or missed flights please make sure you contact the overseas assistance/emergency number as shown on your accommodation voucher.

15. TRANSFER VOUCHER

    Please note where applicable transfer vouchers will be issued. Please make sure that if you have booked transfers you take the transfers vouchers on holiday with you to hand over to the relevant provider. Please note the transfer voucher also provides details of the process to obtain the service which must be adhered to.

16. ACCOMMODATION GRADING

    Some of our suppliers categorise accommodation and apply their own rating system. However the official star rating of a property is determined by the local authority governing the grading structure in the country the property is based. It is therefore important to read carefully the individual accommodation descriptions. A comparison of cost may also give some idea of how accommodation in the same resort / country is likely to compare in terms of general standards. Accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated.

17. BOOKING A ROOM FOR EARLY ARRIVAL OR LATE DEPARTURE

    Generally, your accommodation will be available from 2pm on the date of arrival , and is to be vacated between 10 am and noon on the date of departure, irrespective of your arrival or departure times and unless we have stated otherwise. Should you wish your room to be ready prior to this time frame on your day of arrival or available after 10 am for an afternoon or evening departure, it may be possible to reserve the room at the time of booking however this will be on a "subject to availability" basis. This could incur additional cost and is normally paid locally.

    Should we not be able to accommodate your request, you may also ask at reception (if applicable) on your date of arrival or at any time during your stay.

18. MEALS

    Meals if included, are based on table d'hote menus, or a meal voucher system unless specified otherwise. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals "not taken" can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d'hote menu and cannot be guaranteed. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included.

    Please note, if you book accommodation on an "all-inclusive" basis, accommodations differ in their "all-inclusive" offerings including the time all inclusive options are available. Assumptions should not be made that accommodations booked on this basis will include for example "branded" spirits as they may offer local alternatives.

19. HOLIDAY INSURANCE

    You MUST take out fully comprehensive travel insurance. It will normally cover you in the event of cancellation against loss of deposit or cancellation fees and for medical costs in the event of you becoming ill or having an accident whilst on holiday. There are some restrictions on insurance, for example pre-existing medical conditions and you should advise the insurance provider of these at the time the policy is taken out. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

20. BEHAVIOUR

    If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

    You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

21. BOOKING IF YOU ARE UNDER 18

    It is a condition of our accepting your booking that the person who makes it is at least 18. We are entitled to assume that this is the case. Under no circumstances can we accept bookings from anyone who is under 16. At our discretion, we may accept a booking from someone who is 16 or 17 and not accompanied by an adult providing we have confirmation from their parent or guardian that they may travel, that the parent or guardian will accept responsibility for the booking and that the party does not include anyone who is under 16. We are entitled to cancel any booking which is made in breach of any of these requirements. In this case, full cancellation charges will be payable.

22. IF YOU HAVE A COMPLAINT WHILE YOU ARE ON HOLIDAY

    If you have cause for complaint whilst on holiday, you must bring it to the attention of the local Representative or Agent (if there is one) and the establishment of where you are staying who will do their best to rectify the situation and prevent your holiday being spoilt. If there is no local Representative or Agent, you must contact the supplier on the Emergency Number as detailed on your accommodation voucher or contact us direct on our own Emergency number which is 00447984456851. You should note that it is unreasonable to take no action whilst on holiday, but to then write a letter of complaint upon return. If you remain dissatisfied, you must write to us formally by post, not email, within 28 days of your return from holiday giving your booking reference and full details of your complaint. If you fail to follow this simple complaints procedure (in resort and on your return home), your right to any compensation you may otherwise have been entitled to may be affected or even lost as a result.

    ILLNESS ABROAD

    We would always recommend that you drink bottled water and avoid ice in drinks. Be sure that food is properly cooked or properly chilled and that salads and unpeeled fruits have been thoroughly washed. If in doubt, do not eat it, and try not to over indulge. If you have any concerns regarding the food at your resort, please inform the accommodation provider straight away.

    In the unlikely event that you or any member of your party is ill, please ensure that a doctor is seen locally and that you inform your accommodation provider during your stay. Please also contact us on 0344 493 00 09 in order that we can provide you with appropriate assistance. The health and safety of our customers is paramount to The Global Travel Group, and we will take up any complaints of illness or injury with the supplier to ensure we are only providing safe and enjoyable holidays to our customers.

    PLEASE NOTE – The Global Travel Group is aware of the growing trend in bringing false sickness claims against tour operators. If we have reason to believe that your claim or complaint is false or exaggerated, we will work with the relevant authorities to take appropriate action. Customers bringing false allegations against a tour operator may face prosecution in the UK or abroad.

23. SPECIAL REQUESTS AND MEDICAL PROBLEMS

    If you wish to make a special request, you must do so at the time of booking using the special requests section on the secure payment page. We will pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part.

    If you or any member of your party has any medical problem or disability which may affect your chosen holiday arrangements, you must give us full details using the special requests section on the secure payment page. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details. Cancellation charges will apply.

24. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

    The passport, visa and health requirements applicable at the time of printing to British citizens for the arrangements are available to you at the time of booking from your travel advisor. Passengers with a non- British passport must check passport and visa requirements with the Embassy or Consulate of the countries to or through which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure. For European holidays you should obtain a completed and issued form EHIC prior to departure.

    It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

    You should take up-to-date health advice about the health precautions you will need to take prior to departure. The Foreign & Commonwealth Office has up-to-date advice on health and safety across the globe, as well as local laws, and passport and visa information. Please check https://travelaware.campaign.gov.uk/ regularly for updates ahead of travel, as the advice can change.

    You should also note that certain European Countries now require your passport and/or visa number together with any other relevant details in advance of travel.

25. FORCE MAJEURE

    In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.

SECTION B - TERMS WHICH APPLY TO PACKAGES (EXCEPT WHERE WE ACT AS AN AGENT)

1. OUR LIABILITY IN RESPECT OF PACKAGES

   1. Except as otherwise stated in these conditions or where we act as a booking agent, will accept responsibility for the package arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

   2. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: -

      1. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

      2. the act(s) and/or omission(s) of a third party not connected with the provision the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or

      3. 'force majeure' as defined in clause 25 above.

   3. We limit the maximum amount we may have to pay you for any claims you may make against us.

      The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 26(4) below.

      For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim.. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

   4. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or on any stay in a hotel, the maximum amount of compensation we will have to pay to you will be limited. The most we will have to pay to you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Montreal Convention for international travel by air, the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you for any reason under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.

   5. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website: for example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

   6. This clause 26 is intended to set out our obligations to you as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992. We will not accept any further or different liability than these Regulations impose. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you.

   7. You must tell us and the supplier concerned about your claim or complaint as set out in clause 22 above. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required.

   8. We do not accept liability for (1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (2) any business losses.

2. PACKAGE PRICES

   We reserve the right to make changes to and correct errors in advertised prices of packages at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.

   Once the price of your chosen package arrangements have been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your holiday.

   Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to the options as referred to under "Changes and Cancellation by us". If a surcharge is payable, there will in addition be an administration fee of £1 per person together with an amount to cover agents commission. Although insurance (where purchased through us) does not form part of your contract with us or of any "package", we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.

   You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out under "Changes and Cancellation by us" below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.

   Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We promise not to levy a surcharge within 30 days of departure.

3. CHANGES AND CANCELLATIONS WE MAKE TO A PACKAGE (EXCEPT WHERE WE ACT AS AN AGENT)

   We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in any marketing material and other details both before and after bookings for packages have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

   Most changes are minor. Occasionally, we have to make a "significant change". A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major affect on your holiday. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower classification or standard for the whole or a major part of the time you are away or a change of accommodation area for the whole or a major part of the time you are away. Please note, where your booking includes a "no frills flight", changes imposed by the airline (for example, change of departure or return time or UK or overseas airport) and the consequent effect on your holiday will not generally be treated as "significant changes" in accordance with this clause. For all flights, a change of departure or return time by less than 12 hours will be a minor and not significant change.

   If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

   1. (for significant changes) accepting the revised arrangements

   2. purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Where possible, we will offer you at least one alternative holiday of reasonably equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper

   3. cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us

   Please note, the above options are not available where any change made is a minor one.

   If we have to make a significant change or cancel, we will (as a minimum where compensation is due), pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking terms & conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.

   Period before departure a significant change or cancellation is notified to you	Compensation per person
   More than 56 days	Nil
   56-29 days	£10
   28-14 days	£15
   less than 14 days	£20

4. IF YOU WISH TO CANCEL YOUR PACKAGE HOLIDAY

   If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing. Your notice of cancellation will take effect when it is received at our offices. As we incur costs from the time we confirm your booking, we will levy the following cancellation charges. The percentage cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

   Prior to 70 days:	Total flight cost plus 15% of the total accommodation and other elements
   69 - 42 days:	Total flight cost plus 30% of total cost of the accommodation and other elements
   41 - 34 days:	Total flight cost plus 70% of total cost of the accommodation and other elements
   33 - 7 days:	Total flight cost plus 90% of total cost of the accommodation and other elements
   Less than 7 days:	100% of total cost of booking

   These cancellation charges apply to all bookings, except where a booking includes items or services where our suppliers' own cancellation charges exceed those shown above. Please enquire at the time of booking as up to 100% cancellation charges may apply from the time of booking.

5. FINANCIAL PROTECTION FOR PACKAGES

   The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays you book with us, and for your repatriation in the event of our insolvency. We provide protection for flight inclusive packages by way of a trust account controlled and administered by Travel Trust Services Ltd trading as Serenity Travel Trusts. You agree that all money that you pay to us for a flight inclusive package will be paid initially into our own account, but then transferred within 3 days into a separate and designated trust account and will be held there on trust for the trustees of the Air Travel Trust (or in some cases for you) in accordance with a trust deed between us, Travel Trust Services Ltd and the Air Travel Trustees. Money in that account will only be released in accordance with the terms of that deed. This means that in respect of all package arrangements including flights, in the event of our insolvency, funds will be available to ensure that you are not left stranded abroad or will receive a refund of the money you have paid for an advance booking. When you buy a flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We or the suppliers identified on your ATOL certificate will provide the services listed on the ATOL certificate (or a suitable alternative). In some cases when neither we or the supplier are able to do so for reasons of insolvency an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

   If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL Scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL Scheme.

SECTION C - TERMS WHICH APPLY TO NON-PACKAGES

1. FINANCIAL PROTECTION FOR NON-PACKAGES

   We provide security for the monies that you pay for the holidays booked with us. All money that you pay to The Global Travel Group Limited is paid into a client account which operates the same way as a solicitors client account. Money held in this account is held on behalf of any third parties. In the unlikely event of failure of our Company this money will still be available to suppliers.

   For flights booked under our ATOL we provide this security by way of a by way of a trust account controlled and administered by Travel Trust Services Ltd trading as Serenity Travel Trusts. You agree that all money that you pay to us for a flight sold under our ATOL number 3973 will be paid initially into our own account, but then transferred within 3 days into a separate and designated trust account and will be held there on trust for the trustees of the Air Travel Trust (or in some cases for you) in accordance with a trust deed between us, Travel Trust Services Ltd and the Air Travel Trustees. Money in that account will only be released in accordance with the terms of that deed. This means that in respect of all such flight arrangements, in the event of our insolvency, funds will be available to ensure that you are not left stranded abroad or will receive a refund of the money you have paid for an advance booking. Some flights may not be booked under our ATOL (eg where we use your credit card to book a low cost flight on your behalf). Those flights will not be financially protected.

   Where you buy an ATOL protected flight from us (i.e. a flight under our ATOL) you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We or the suppliers identified on your ATOL certificate will provide the services listed on the ATOL certificate (or a suitable alternative). In some cases when neither we or the supplier are able to do so for reasons of insolvency an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

   If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative) through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

2. PRICES OF NON-PACKAGE BOOKINGS

   You will be advised of the current price of the arrangements that you wish to book before your contract is confirmed. We reserve the right to make changes to and correct errors in the prices of both advertised and confirmed non-packaged arrangements prices at any time.

3. CHANGES BY US TO A NON-PACKAGE BOOKING

   Because we begin planning the arrangements we offer many months in advance, we must reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings.

   Most changes are minor but occasionally, we may have to make a "significant change". Examples of "significant changes" include the following when made before departure; a change of accommodation area for the whole or a major part of your holiday, a change of accommodation to that of a lower classification for the whole or a major part of your holiday, a change of UK departure point to one which is more inconvenient for you, a change of outward departure time or overall length of your holiday of twelve or more hours, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period and, in the case of tours, a significant change of itinerary missing out one or more major destination substantially or altogether.

   If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:-

   1. (For significant changes) accepting the changed arrangements or

   2. Purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

   3. Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

   The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by "force majeure" (see clause 25) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

4. OUR LIABILITY TO YOU (NON-PACKAGE BOOKINGS).

   1. Except as otherwise stated in these conditions or where we act as a booking agent, we have a duty to select the suppliers of your arrangements with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the arrangements, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

   2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

      1. the act(s) and/or omission(s) of the person(s) affected;

      2. the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

      3. unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

      4. an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

   3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:

      1. Loss of and/or damage to any luggage or personal possessions and money.

         The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the applicable excess on your travel insurance policy because you are assumed to have adequate insurance in place to cover any losses of this kind.

      2. Claims not falling under (a) above or involving injury, illness or death

         The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total.

      3. (c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel

         1. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

         2. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

         3. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

   4. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

   5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

   6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.

   7. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

5. CANCELLATION BY YOU OF ACCOMMODATION ONLY BOOKING

   If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing. Your notice of cancellation will take effect when it is received at our offices. As we incur costs from the time we confirm your booking, we will levy the following cancellation charges. The percentage cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

   Period before departure within which written notification of cancellation is received by us	Cancellation charge per person cancelling
   43 days and above:	20% of accommodation value minimum charge of £20.
   42 - 28 days:	50% of accommodation value
   Less than 28 days:	100% of accommodation value

   These cancellation charges apply to all bookings, except where a booking includes items or services where our suppliers' own cancellation charges exceed those shown above. Please enquire at the time of booking as up to 100% cancellation charges may apply from the time of booking.

6. CANCELLATION BY YOU OF FLIGHT ONLY BOOKING

   If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing. Your notice of cancellation will take effect when it is received at our offices. The cancellation charge of flight only bookings will be 100% of the cost of the booking.

SECTION D - TERMS WHICH APPLY TO FLIGHT-PLUS BOOKINGS

1. OUR LIABILITY IN RESPECT OF A FLIGHT-PLUS

   1. The failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012.

   2. If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus we will provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.

   3. If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus we will provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.

   4. If, after your intended departure on a Flight-Plus we become aware that your living accommodation or self-drive car hire will not be provided because of the insolvency of any person concerned with the provision of the living accommodation or self-drive car hire making up your Flight-Plus, we will provide you with suitable alternative living accommodation or self-drive car hire at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of all unused flight accommodation, living accommodation, self-drive car hire and other tourist services forming part of your Flight-Plus.

   5. Where suitable alternative arrangements are provided as set out in clauses 37(b) – (d) above, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.

   6. We, or the suppliers of the services you have bought, will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

2. FINANCIAL PROTECTION FOR FLIGHT-PLUS BOOKINGS

   We provide financial security for Flight-Plus bookings by way of a trust account controlled and administered by Travel Trust Services Ltd trading as Serenity Travel Trusts. You agree that all money that you pay to us for a flight plus will be paid initially into our own account, but then transferred within 3 days into a separate and designated trust account and will be held there on trust for the trustees of the Air Travel Trust (or in some cases for you) in accordance with a trust deed between us, Travel Trust Services Ltd and the Air Travel Trustees. Money in that account will only be released in accordance with the terms of that deed. This means that in respect of all flight plus arrangements, in the event of our insolvency, funds will be available to ensure that you are not left stranded abroad or will receive a refund of the money you have paid for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.

   Where you buy a Flight Plus from us (i.e. a flight under our ATOL) you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We or the suppliers identified on your ATOL certificate will provide the services listed on the ATOL certificate (or a suitable alternative). In some cases when neither we or the supplier are able to do so for reasons of insolvency an alternative ATOL holder may provide you with the services you have bought (at no extra cost). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

   If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through, an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL Scheme.

This website is operated by Sunmaster Limited (company registration number 02871028) whose registered office is situated at;

Glendale House,
Glendale Business Park,
Sandycroft,
Nr Chester,
CH5 2DL.

The Website is designed for use within the UK and by accessing this Website you are agreeing that English law will be applicable to any disputes which may arise.

1. Alteration

   We and our partners reserve the right, at any time and without notice, to remove or cease to supply any product or service contained on this web site. In the event that such removal takes place we and our partners shall not be liable to you in any way whatsoever for such removal.

2. Applications for Products and Services

   Prices, and details, of products and services (and any offers) posted online are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we and our partners give no guarantee with regard to this point. The provision for details of products and services or offers on this website are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company (if applicable) advertising the products and services concerned may accept or reject your offer at its sole discretion.

3. Commercial use

   This website is for both commercial (e.g. travel agencies, airlines, car hire companies and hotel operators etc.) and non-commercial (personal) use only. The products and services contained on this web site may be supplied on a commercial basis on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to our customers and by using this site the commercial user warrants their client consents to the relevant Terms and Conditions in so far as that ‘client’ provides personal data which, by using this web site the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy⁄Security Policy.

   In the event that you use any of the products or services contained on this web site for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.

4. Use of Site

   You may only use this web site for personal use to make legitimate reservations or purchase of a holiday and⁄or products connected with that holiday. You shall not copy, use, tamper or alter any content of this web site and shall only print off pages for your own personal reference.

5. Copyright

   The copyright in the material contained in this web site belongs to us, our partners or our licensed source. For the purposes of a transaction any person may copy any part of this material for their personal use, subject to the following conditions:

   • the material may not be used for any commercial purposes;

   • the copies must retain any copyrights or other intellectual property notices contained in the original material;

   • the products and technology or processes described in this web site may be subject to other intellectual property rights reserved by us or other third parties (and no licence is granted in respect of those intellectual property rights);

   • images and logos on this web site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s)

   It should be noted that all text, images, software, databases and programmes relating in anyway whatsoever (unless provided by a third party under contract) to this website are the Intellectual Property of Sunmaster.

   The images, logos and names on this web site identify us and our carefully selected partners. Nothing contained in this web site shall be deemed to confer on any person any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.

6. Changes to Terms and Records of Agreements

   We and our partners reserve the right to change these terms and conditions at any time by posting changes on this web site. It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of the same. Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on–line, together with any related application and⁄or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment to any terms and conditions must be agreed in writing by us or by the relevant company with whom you contract.

7. Disclaimers

   Whilst we have worked diligently to provide accurate and complete information, in no event will we be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.

   We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input ‘pricing’ or ‘description’ error occur, we reserve the right to inform you, cancel your booking request for ‘nil’ cost and give you the option to re-book at the higher price or lower price (as dictated at the time).

   We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials. Furthermore, we declare and you accept that we cannot be held responsible for any acts, errors or omissions contained within this site.

8. Links to other Web Sites

   Certain (hypertext) links may lead you to web sites that are not under the control of us or our carefully selected partners. When you activate any of these links, you will leave our web site and we have no control over and will accept no responsibility or liability in respect of the material on any such other web site. By allowing links with third party web sites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

9. Monitoring of Phone Calls⁄E-mails

   Entirely subject to our Privacy⁄Security Policy, telephone calls using the telephone numbers provided on this web site and email correspondence with us at the email addresses accessible through or discernible from this web site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

10. Product Terms and Conditions

    If you apply for any product or service detailed on this web site, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service i.e. Booking Terms & Conditions (in particular those of our carefully selected partners e.g. airlines, car hire companies and hotel operators).

    In the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail.

Contents

1. About Us
2. How this Privacy Statement applies
3. The personal information that we collect
4. Using the Platforms
5. Information about others
6. How we use personal information?
7. What sensitive personal data might you require or hold?
8. How do we use your personal information for marketing purposes?
9. To whom do we disclose your personal information?
10. Working with other service providers and Emirates Group companies
11. Retention
12. Consent
13. Withdrawing your consent
14. Security
15. Protecting your details and protecting yourself against internet fraud
16. Aggregate data, data analytics and social media functionality
17. Cookies and other tracking technologies
18. Do Not Track
19. California Shine the Light Disclosure
20. Links
21. Correction / updating of personal information
22. Access to your personal information
23. Transfer of your personal information
24. Notification of changes to this Privacy Statement
25. Our Contact Details

1. About Us

   This website https://www.sunmaster.co.uk/, our mobile applications and mobile websites (where applicable) (“the Platforms”) are owned and operated by Sunmaster Limited, whose registered office is Glendale House, Glendale Business Park, Sandycroft, Clwyd, CH5 2DL. This Privacy Statement covers this website [https://www.sunmaster.co.uk/] and our other Platforms, Sunmaster Limited’s operations and our loyalty programmes (where available and applicable), and explains how we use personal information that we may obtain about you.

   We are part of a wider group called the Emirates Group ("Emirates Group"), which includes any and all of the following entities and/or divisions: Emirates, dnata, dnata World Travel, Emirates Skycargo, Emirates Skywards, Emirates Business Rewards, Emirates Holidays, dnata Travel Arabian Adventures, Wolgan Valley Resort & Spa and their associated brands and/or companies from time to time. A list is available here http://theemiratesgroup.com/english/our-brands/our-brands.aspx?tab=Category, and a list of our controlled subsidiaries in our Annual Report here: http://theemiratesgroup.com/english/facts-figures/annual-report.aspx.

   This website is designed for use within the UK and by accessing this website you agree that the law of England and Wales will apply to any disputes that may arise.

2. How this Privacy Statement applies

   By visiting our Platforms or using any of our products or services, you agree and consent to your personal information being used and disclosed in the manner set out in this Privacy Statement. In certain countries, we will not collect personal information from you unless you have specifically agreed or consented to us doing so (for example through your acceptance of this Privacy Statement or via an electronic tick-box or other similar measures as required by local privacy and data protection laws).

   You do not have to provide your personal information to us, but if you do not provide certain information , we will only be able to provide limited products and services to you. Where you refuse to provide mandatory travel information or allow us to disclose it to required governmental agencies and as otherwise required, our travel partners will not be able to transport you.

   This Privacy Statement applies even if you have booked your travel or other products or services via a third party (such as a travel agent or holiday company), as this Privacy Statement forms part of your contract with us for the travel and/or those products or services.

3. The personal information that we collect

   When you use our Platforms, certain information is collected by us automatically such as your browser type and IP address (which is a series of numbers identifying your internet connection). These may be through the use of cookies (see "Cookies" below) or analytics services (see "Aggregate data, data analytics and social media functionality" below).

   We may collect personal data directly from you when you use our Platforms, contact us by telephone, by email or in person when you travel (such as your image).

   We may also collect personal information from third parties who you have authorised to provide your personal information to us (e.g., your travel companion, travel agency or tour operator).

   We will combine the information that we collect automatically from you with any other information that we collect directly from you.

   We also collect and store certain personal information as set out below.

4. Using the Platform

   1. When you register with us for promotions, competitions, corporate accounts, loyalty programs, marketing lists or similar services we may collect – title, first name, other names, surname, date of birth, phone number, email address, organisation name and contact details and other information relevant to the service you are signing up for;

   2. When you book a product or service with us we will collect personal information from you which may include - title, first name, other names, surname, date of birth, username and password (if applicable), passport details, phone number, email address, country of residence, emergency contact, destination address where required (e.g. the US) and details of next of kin.. In some countries we also need to collect your nationality and other information for tax purposes. If you book a chauffeur or other transport services we will use the information you provide to collect you at your pick up and drop off address (as applicable);

   3. When you are making payment we will collect different information depending on the payment method. For example, for credit card payments we will collect - credit cardholder name, address, card number, expiry date and CVC code. You may also choose to store your credit card details with us for future use. However, we do not store your CVC/CVV code (the security code on the back of a credit card) ; and

   4. For adding new information and preferences to your personal or loyalty profile -. For example recording your meal preferences.

   From time to time we may update the methods of collection and data fields above. Where there are significant changes, we will find a way to notify you, in accordance with the section "Notification of changes to this Privacy Statement" below.

5. Information about others

   You may provide us with information about others, for example:

   1. If you ask us to provide them with information or allow them to manage your booking on your behalf; or

   2. If you make or manage a booking for, or on behalf of, another person who has allowed you to do so.

   We need to know the names of all passengers travelling. If you are booking a flight on behalf of someone else, you must obtain their consent to use their personal information, including their sensitive personal data as described below. We proceed on the basis that you have obtained these consents. Where required by local laws, we would advise you to keep a record of their agreement and provide them with a copy of, or link to, this policy. This is especially the case if you provide us with sensitive information about them (e.g. a reference to an illness or health condition).

   You may also provide information about others for purposes such as referring a friend to us so we can offer them our products or services. You must only contact individuals via our Platforms who you know would be happy to hear from you and you must not use our products or services to send unsolicited 'spam' messages.

6. How we use personal information?

   We use the information provided in the following ways:

   1. To fulfil our agreement with you and/or dealing with your booking or intended booking, including processing your booking, sending you your itinerary or other details relating to your booking, or contacting you if there is a problem with your booking (for example by sending you a service message to inform you when your booking has not been completed);

   2. Managing your wider travel and products or services requirements, for example liaising with and transferring your data to other travel providers, airlines, service providers and/or travel facilitators so that they can facilitate your travel arrangements so any disruption can be minimised;

   3. Personalisation of the service you receive, for example being aware of previous travel experiences or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile;

   4. Providing Advanced Passenger Information for passengers landing in certain countries. If you do not provide this information our travel providers may not be able to provide travel and may not be able to provide a refund or re-booking;

   5. Facial recognition and other biometric technologies for identification purposes may be used by ourselves, our travel providers, immigration authorities and the airports we fly to;

   6. Sharing data with loyalty schemes and operators, where you have those accounts;

   7. The provision of access to lounges, and other airport products or services;

   8. Interaction with you at different touch points throughout your journey (for example we may inform you that your trip departure has changed);

   9. We may use location data for our mobile website and mobile app (where applicable) to enable us to provide the most helpful format and content (for example pre-populating the departure airport, airport codes and payment country) providing that you have agreed to the use of your location data;

   10. To register you with our Platforms and administer our Platforms’ products or services where you have registered to receive these. You can unsubscribe from these Platform products or services at any time (see Choice/Opt-out below);

   11. To administer any contest, competition, prize draw or your acceptance of any other promotional offer you may enter, and notify winners, as more fully set out in the applicable terms and conditions;

   12. To personalise the look and feel of our Platforms and our communications with you, so as to align with preferences you may have told us about or which we have inferred from your use of our Platforms, market research and, (where you have agreed to this) via social media and networks;

   13. To answer any queries which you may send to us by email or other forms of communication, and we may keep a record of these contacts including call recordings (to the extent permitted by applicable law);

   14. In order to conduct customer satisfaction surveys and improve the products and services we offer or create new products and services;

   15. To meet our legal compliance obligations or for accounting or audit purposes, including the prevention of fraud for online payments and use of loyalty schemes;

   16. To protect our property, rights, and interests as well as the property, rights, and interests of other persons;

   17. For legal purposes, such as to respond to a valid legal subpoena or regulatory order;

   18. For credit checking and credit scoring purposes;

   19. For crime prevention and detection;

   20. For direct marketing purposes, as set out in detail below in the section "How do we use your personal information for marketing purposes?; and

   21. As you may authorise or consent to additionally from time to time.

7. What sensitive personal data might you require or hold?

   Sensitive personal data includes data about an individual's health and religion and other categories of personal data which are closely protected. We do not generally collect this information from you (or those you are booking for), but where we do, we seek to minimise the collection and use of it.

   Where you have notified us of a health issue that you or someone in your booking:

   1. May require medical permission to fly, or special conditions or assistance whilst travelling (for example oxygen);

   2. Is pregnant; or

   3. Requires special assistance either on our planes, at destinations or activities or at airports,

   you agree that you have voluntarily provided that information to us and that you consent (and those you are booking for consent) for us to use that information to provide you with these products or services and/or determine your fitness to avail yourself of our products or services.

   Where your religion or health status could be inferred from meal preferences, we will not link this information or use it in any other way other than to fulfil your meal request.

   In each case, you specifically consent (on your behalf and on behalf of those you are booking for) that we can use and transfer outside your local country to anywhere in the world where you are travelling or have travelled from or where we provide products or services from (or the Emirates Group or our service providers do or your travel agent does) (see "To whom do we disclose your personal information" below).

8. How do we use your personal information for marketing purposes?

   Where you have indicated you would like to receive updates from us:

   1. we may send marketing to you to tell you about developments in the products and services available through our Platforms and those of our carefully selected partners (provided that we will communicate these to you in conjunction with our own marketing);

   2. where we are able to determine, or you have indicated to us that you would like to receive it, other entities in the Emirates Group and/or other third parties may also send you marketing or updates relating to their products or services; and

   3. we will use your personal preferences which you have told us about, which we have derived from Cookies (see our Cookie Policy) and/or which we have inferred from your service usage (see Aggregate data, data analytics and social media functionality below) or market research. We will use this information to tailor the advertising and communications that you receive to be those of the most relevance and interest to you.

   You can also unsubscribe from receiving certain electronic messages (see "Withdrawing your consent" below).

9. To whom do we disclose your personal information?

   We may disclose information about you as follows:

   1. To other entities within the Emirates Group (as defined above) for fulfilment of the purposes listed above;

   2. To governments, border control agencies, regulators and others as permitted or required by law, in relation to Advance Passenger Information or such other legal requirements as apply from time to time when travelling to or from a particular country;

   3. To third parties whose products or services you are purchasing such as airlines, tourism agencies, hotel and car hire companies, or to travel agents including if there is a problem with your booking so that they can resolve it with you, and you acknowledge and consent that this may also be sensitive personal data;

   4. To our third party service providers and processors, as set out below;

   5. To third party advertising and social media platforms to provide advertising and the information requested by social media platforms to deliver the user's requested functionality;

   6. In operating our loyalty schemes and referrals to other loyalty schemes, as set out in their terms;

   7. We may also disclose your personal information as permitted or required by law. For example, we will disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements;

   8. In the event of a sale of all or substantially all of the assets of Sunmaster Limited or an Emirates Group member, sale or transfer of the business, such Emirates Group member may transfer personal information in its control to a third party purchaser that agrees to use personal information for the same reasons identified in this Privacy Statement;

   9. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you;

   10. Your friend, if you make a request to refer a friend or similar;

   11. Where you have authorised someone else to manage your booking;

   12. To customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination (or countries you transit through or overfly during your journey) in order to comply with the law in those countries;

   13. If we have a duty to do so or if the law allows us to do so; and

   14. To our employees and agents to do any of the above on our behalf, now or in the future

10. Working with other service providers and Emirates Group companies

    For operational reasons, we transfer personal information to service providers and Emirates Group companies who help us manage our systems and processes, and to deliver our products or services to users. These may include: banks and payment card verification providers, our data warehouse and customer relationship management centre, marketing organisations (who may provide support for marketing and promotional communications); internet service providers who administer our Platforms and provide internet services and host our facilities; chauffeurs, airport ground handling and assistance teams, car services agencies, IT service providers, and consumer research companies that assist us with understanding consumer interests by conducting surveys. We have implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this Privacy Statement and applicable laws, and that it is not used except to fulfil products or services to us or where we believe it is necessary for a legitimate reason connected with the products or services we offer, or as set out in the "What sensitive personal data might you require or hold?" section above.

    These service providers and group companies may be located in your country, countries in the European Economic Area, in the United Arab Emirates or elsewhere in the world. Different privacy laws may apply in these countries See further detail in our "Transfer of Personal Information" section below. For people resident in Australia, your data may be transferred to the UAE, and the UK and where our servers are located from time to time, along with where you are travelling to or from or as required by law.

11. Retention

    We keep records for as long as required to manage bookings and provide the other relevant products or services anticipated by this Privacy Policy, including keeping you up-to-date with our marketing, and where we are required to by law or for records purposes. We also retain your information to make your future interactions with us convenient and to personalise the products, services and communications with you.

12. Consent

    By choosing to provide us with your personal information, you are consenting to its use in accordance with the principles outlined in this Privacy Statement and as outlined at the time you are asked to provide any personal information. We and other members of the Emirates Group may contact you by phone, email, SMS and mobile device messages or notifications (and gaining your consent where we are required to do so) in order to provide you with updates pertaining to our products or services as well as information about additional offers, products, services or events that we believe may be of interest to you.

13. Withdrawing your consent

    You do not have to provide us with your personal information. However, if you choose not to provide certain personal information we request and/or require or consent to its use and disclosure, you will still be able to visit our Platforms but you may be unable to access certain options, products or services, and in some cases, we may not be able to fulfil your booking.

    All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials, you may opt-out of receiving these by contacting us

    To opt out of mobile device messages or notifications from our applications go into “settings” on your device and turn off notifications for the relevant application.

    Be aware that if you unsubscribe completely from our marketing communications we may be unable to notify you of tailored offers to meet your needs.

    Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding your booking and responses to your enquiries made to us, and that we may hold your details on a suppression list so we don't send you marketing communications in the future.

    You also have the ability to change your cookie settings to block certain types of cookie - this is explained in more detail in our Cookie Policy.

14. Security

    We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information. We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

15. Protecting your details and protecting yourself against internet fraud

    Here are some simple steps you can take to ensure your information is kept securely:

    1. Keep your booking reference confidential - upon making a booking a unique booking reference will appear on the email confirmation or ticket of each person in your booking. It is important that you keep your booking reference confidential at all times. Other persons may be able to access your booking details through our system if you disclose your booking reference to them.

    2. If you are travelling in a group and would prefer that your individual booking details are not available to other passengers you may choose to have each person make a separate booking (to be paid for individually).

    3. Keep your loyalty ID number/Customer log-in details confidential. You should not share your log in details with anyone else. You should also log out when you finish using our Platforms. This is especially important if you are using a publicly accessible computer.

    4. Be aware of "Phishing", which is where someone tries to represent themselves as someone else to gain information from you - always check whether emails from any sender are actually from them, and if in doubt, go directly to their website and do not click on links in emails, as these may take you to "clone" websites which use your information illegally.

16. Aggregate data, data analytics and social media functionality

    We may aggregate personal information and remove any identifying elements in order to analyse patterns and improve our marketing and promotional efforts, to analyse Platform use, to improve our content and product offerings, and to customise our Platforms’ content, layout, products and services, and we may appoint third parties to do this on our behalf, as set out above.

    We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behaviour to better understand and serve you.

    If you use buttons on our Platforms linked to social media or similar sites (for example "Like" and/or "Share" buttons), content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers or generally to anyone who has access to your profile page).

17. Cookies and other tracking technologies

    A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our Platforms and the internet, and helps us provide better Platform services to you and tailor certain content. For more information on how we use cookies please read our Cookie Policy where you can also find information so you can delete cookies or block certain types of cookie. You should note that this may have an impact on our ability to provide the Platform services to you.

18. Do Not Track

    Currently, our systems do not honour browser do-not-track requests; you may delete cookies and other tracking technologies using the processes specified in our Cookie Policy

19. California Shine the Light Disclosure

    We may share your information with carefully selected third parties for the third party’s own marketing purposes. If you are a California resident, you may contact us once per year to request the name of that third party(ies) and the categories of information shared about you. To do so, please send a request to us as set out below with valid proof of California residency. Please note that it may take up to 30 days to process your request.

20. Links

    Our Platforms may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us or an entity in the "Emirates Group". We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Platforms.

21. Correction / updating of personal information

    If your personally identifiable information changes or is inaccurate, or if you no longer desire our service, we will provide a way to correct, update or suppress your personal information provided to us.

    If you are concerned that any of the information we hold about you is incorrect please contact us.

    These rights are without prejudice to any legal rights you may have in applicable laws, including your right to object to certain processing of data.

22. Access to your personal information

    You may have the right to receive a copy of personal information we keep about you, including the sources of the data, the purposes and methods of processing, any electronic decision-making and the entities with whom we share your data. We will endeavour to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested, to the extent permitted by applicable laws.

23. Transfer of your personal information

    Some parties that process or store personal information in accordance with this Privacy Statement may be located in jurisdictions outside your country of residence or our country of incorporation. Therefore, you understand and unambiguously agree that your information may be processed and stored in these jurisdictions and that different privacy laws may apply in these countries which may not ensure the same level of data protection as granted in your country of residence. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in your home country.

    In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.

24. Notification of changes to this Privacy Statement

    If we decide to change our Privacy Statement, we will post those changes on our Platforms. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected (and/or where we are required under applicable law), we will notify you. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Statement under which the information was collected until you agree otherwise, but if you do not accept the amended Privacy Statement, please stop using our Platforms. Each version has a version number and date so you can check this easily.

25. Our Contact Details

    If you have a query regarding your online booking, encountered any problems whilst making your booking, have queries, concerns or compliants regarding your privacy or queries regarding this privacy statement please contact us.

In order to enable you to keep browsing efficiently, we may use “session” cookies on this Website.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. Click here to find out more about cookies (www.allaboutcookies.org/cookies).

“Session” cookies are temporary and are erased when you close your browser.

We may use “session” cookies for the following purposes:

1. to help us to recognise you when you move between pages on the Website;

2. to note the pages that you visit on this Website;

3. to allow us to enhance your experience of this Website;

4. to compile anonymous statistics about your browsing patterns and to build up a demographic profile (should we use cookies in this way, you will not be personally identified and any information collected will only be used in aggregate form for reporting purposes).

Advertisers on this Website may also use cookies.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. Please click here to find out how to disable⁄enable cookies (http://www.allaboutcookies.org/manage-cookies/).

Any future changes to our Privacy Policy

If we or our partners decide to change our Privacy Policy; we will post those changes on this page in order that you are aware of what information we and our partners collect, how we and our partners use it and under what circumstances we and our partners disclose it.

For your convenience please find below links to our flight operators Terms and Conditions:

• Cosmos
• EasyJet
• Flybe
• First Choice
• Jet2
• Jewel in the Crown
• Monarch
• Norwegian
• Olympic
• Red Sea Holidays
• Ryanair
• Skytours
• Thomas Cook
• Thomson

"Family" package bookings confirmed by us after 26 December 2016 will qualify for a free Kids Pass. Kids Passes are subject to availability, and strictly limited, with only 4,500 available to claim.

A family package booking is any package booking where the passengers named on the booking include at least:

1. one adult; and
2. one child under the age of 16 (at the time of departure).

A package booking exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:–(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

You must claim your Kids Pass within 7 days of the date of confirmation of your booking by us. Claims must be made via the link in the "Manage Booking" area of our website. When you claim your Kids Pass you will receive an activation code to be used to activate your pass at https://www.kidspass.co.uk/. All Kids Passes provided by Sunmaster must be activated by 31st December 2017. Your pass will be valid for 12 months from the date of activation.

If you fail to claim your Kids Pass within the specified 7 day time limit, your right to claim the offer will expire, and we will have the right to provide the pass in question to another customer.

Kids Passes provided by Sunmaster are not transferable, and no cash alternative is available.

Kids Pass is a third party scheme operated by Kids Pass Limited, and additional terms and conditions apply. These additional terms can be found at https://www.kidspass.co.uk/. Sunmaster Ltd has no responsibility for operation of the Kids Pass scheme and shall have no liability to you whatsoever for any loss arising from your use of a Kids Pass, or any action or failure of Kids Pass Limited.