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Customer Support


Coronavirus / COVID-19


We are fielding a large number of requests regarding existing and new bookings.

For more information regarding travel at this time, please check our dedicated Coronavirus / COVID-19 Advice page, which contains the latest news regarding booking with Sunmaster, travel restrictions, flight cancellations and more.

Booking Details


Please complete the request form then click submit. Try to include as much information as possible as this will ensure we can deal with your request in a timely manner.

T3127 /

This is the Sunmaster booking reference found on your booking confirmation. Please ensure that you enter the reference correctly otherwise we will not be able to locate your booking details.

Your booking reference will look like the example below:

Tell us about your booking

Personal Details

Your Query


Let us know how we can improve

We very much welcome your feedback, both positive and constructive. Should you wish to discuss a formal complaint regarding any aspect of your holiday or booking arrangements, please submit the details for investigation.

Submit your complaint

Reasons to book with us!

Feefo 2021 Trusted Service Awards. We have a team of dedicated holiday advisors to enhance your experience. Our customers receive a range of benefits when they book with us. Feefo 2021 Trusted Service Awards

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Fri: 9.00am - 8.00pm

Sat: 9.00am - 7.00pm

Sun: 10.00am - 7.00pm