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After Sales/Customer Services

After Sales open until: 5:30pm today.

Updated: 23rd November 2020.

Coronavirus / COVID-19 - Important Information.


For information regarding current travel requirements click here



Following the Government announcement that England will be entering a period of lockdown from 5th November 2020 through to 2nd December 2020, we would like to confirm the arrangements we're making for our impacted customers.


For customers currently in resort, you should continue to enjoy your holiday as planned. We are working with our suppliers to understand if they will need to make any changes to your holiday, and we would strongly recommend that you keep a close eye on your airlines website for any announced changes. Rest assured, we will be in touch should we be advised of any changes. Should you need to contact us, please submit your query at https://www.sunmaster.co.uk/requests/


For our customers due to travel from 5th November 2020 to the 2nd December 2020 inclusive, our Customer Services team will be calling you directly to enable you to advise us as to how you would like to proceed with your booking (this also includes accommodation only bookings). We will be calling customers in strict departure date order.


For our customers due to travel from 3rd December 2020 to the 13th December 2020, to all destinations except the Canary Islands (Tenerife, Fuerteventura, Lanzarote and Gran Canaria), your holiday has been cancelled and our Customer Services team will be in contact with any affected customer.

For our customers due to travel from 14th December 2020 onwards, your holiday is currently still going ahead as planned, however, if any changes occur then we will be in contact with any of our customers affected.

For our customers who are travelling with Jet2 on any of the following points, then your booking has been cancelled:

  • Fuerteventura from Northern Ireland, travelling up to and including 18th December 2020
  • Fuerteventura from Edinburgh, travelling up to and including 22nd December 2020
  • Balearic Islands (Majorca, Menorca & Ibiza), travelling up to and including 10th February 2021
  • Mainland Spain (Malaga, Alicante and Barcelona only), travelling up to and including 10th February 2021
  • Algarve, travelling up to and including 10th February 2021
  • Cyprus (Paphos & Larnaca), travelling up to and including 12th February 2021
  • Malta, travelling up to and including 13th February 2021

We would like to thank you for your ongoing patience and understanding.

Kind Regards

The Sunmaster Team

Reasons to book with us!

Feefo 2019 Trusted Service Awards. We have a team of dedicated holiday advisors to enhance your experience. Our customers receive a range of benefits when they book with us. Feefo 2019 Trusted Service Awards

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