Updated 23 Feb 2021

Given the announcement made by the UK Government on 22nd February regarding ongoing restrictions to international travel, we appreciate that many customers will be anxious for news regarding their forthcoming holiday, and as a result we are currently experiencing extremely high call volumes to our Customer Service team, resulting in lengthy queue times.. We are in the process of contacting all customers who are due to travel before 17th May in departure date order to discuss their options. If you are due to travel before this date, we would ask you to please wait for us to contact you, rather than call our teams, as this will enable us to deal all customers much more efficiently. Thank you for your patience and understanding...