For your peace of mind (and pocket) we don't use premium rate numbers! Give one of our Holiday Advisors a call on:
Monday to Friday: 9:00am - 10:00pm
Saturday: 9:00am - 9:00pm
Sunday: 10:00am - 9:00pm
Frequently Asked Questions
Find answers to the most Frequently Asked Questions. Whether you're wanting to check something before booking or needing help with your booking. These FAQ's will give you all the answers you need. If you can't find the answer you want please scroll down the page to ask your question.
- A name on my booking has an incorrect title?
- Are in-flight meals included?
- Are Sunmaster ATOL protected?
- Are Taxes included in the price of my holiday?
- Are the prices quoted on your website live?
- Are you members of ABTA?
- Can I add a special request to my booking?
- Can I add additional passengers to my booking?
- Can I book a late check-out room?
- Can I book online?
- Can I change my departure airport?
- Can I change the hotel I have booked?
- Can I change the name of people on my booking?
- Can I delay my balance payment?
- Can I fly if I am pregnant?
- Can I pay by instalments?
- Can I pay using Paypal?
- Can you provide me with a breakdown of my holiday cost?
- Do I need to reconfirm my flight times before travel?
- Do you accept cash?
Holiday Sales & Bookings
01274 422 333
Monday to Friday: 9.00am - 10.00pm
Saturday: 9.00am - 9.00pm
Sunday: 10.00am - 9.00pm
Customer Services & After Sales
0344 493 00 09
Monday to Friday: 9.00am - 5.30pm
Saturday: 9.00am - 5.30pm
Sunday: 10.00am - 5.30pm
Ground Floor East, Bowling Mill,
Dean Clough, Halifax,
You can send us an email through our request form.