Frequently Asked Questions

Find answers to the most Frequently Asked Questions. Whether you're wanting to check something before booking or needing help with your booking. These FAQs will give you all the answers you need. If you can't find the answer you want please scroll down the page to ask your question.

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Question: "I have not received my flight tickets - what should I do?"

    With the majority of airlines, you will be issued with a flight voucher, or e-ticket, within 48 to 72 hours of booking. These will be available for you to download at your leisure from your Manage Booking area.

    Some airlines still issue traditional tickets which we generally receive between 7 and 21 nights prior to your departure.

    In the unlikely event that you have not received your tickets 4 days prior to travel, there’s no need to worry – just email us or call our customer service team on 0844 493 0009 who will arrange a "Ticket on Departure" for you.

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