For Thomas Cook Enquiries call
0344 493 0009
For your peace of mind (and pocket) we don't use premium rate numbers! For new holidays call us on
0871 700 00 31

Sales open until: 10:00pm tonight.

Manage your booking

  • Check your balance / make a payment
  • Access your travel documents
  • Make changes to your booking
After Sales/Customer Services

After Sales open until: 5:30pm today.

Personal Details


To submit a complaint, please follow the submission process completing all sections of the form in as much detail as possible. Once received, you will be sent an acknowledgement to confirm safe receipt and be provided with a complaint reference number.

T3127 /

This is the Sunmaster booking reference found on your booking confirmation. Please ensure that you enter the reference correctly otherwise we will not be able to locate your booking details.

Your booking reference will look like the example below:

Complaint Options


Please indicate what element(s) of your booking your complaint is regarding.

Reasons to book with us!

Feefo 2019 Trusted Service Awards. We have a team of dedicated holiday advisors to enhance your experience. Our customers receive a range of benefits when they book with us. Feefo 2019 Trusted Service Awards

Join our social networks to receive up to date information on all holiday related topics.

Sign up for weekly offers

Quick Links


Mon-Fri: 9am - 10pm

Sat: 9am - 9pm

Sun: 10am - 9pm