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Customer Support


Coronavirus / COVID-19


We are fielding a large number of requests regarding existing and new bookings.

For more information regarding travel at this time, please check our dedicated Coronavirus / COVID-19 Advice page, which contains the latest news regarding booking with Sunmaster, travel restrictions, flight cancellations and more.

Personal Details


To submit a complaint, please follow the submission process completing all sections of the form in as much detail as possible. Once received, you will be sent an acknowledgement to confirm safe receipt and be provided with a complaint reference number.

T3127 /

This is the Sunmaster booking reference found on your booking confirmation. Please ensure that you enter the reference correctly otherwise we will not be able to locate your booking details.

Your booking reference will look like the example below:

Complaint Options


Please indicate what element(s) of your booking your complaint is regarding.

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Sat: 9.00am - 7.00pm

Sun: 10.00am - 7.00pm