0871 700 00 30
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Monday to Friday:
- 9.00am – 10.00pm
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Saturday:
- 9.00am – 6.00pm
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Sunday:
- 10.00am – 6.00pm
0844 493 00 09
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Monday to Friday:
- 9.00am – 5.30pm
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Saturday:
- 9.00am – 5.30pm
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Sunday:
- Closed
You can send us an e–mail through our request form.
Ground Floor East, Bowling Mill, Dean Clough
Halifax, West Yorkshire, HX3 5AX
Frequently Asked Questions
We hope this section helps you find the answer to your question.
“Can I change the hotel I have booked?”
Answer:It is usually possible to change to a different hotel prior to travelling, however, because this is a time consuming, complex procedure for us and our suppliers, we must therefore charge an administration fee of £100 plus any increase in accommodation cost.
Therefore before contacting us, please consider carefully why you would like to change hotel. For example if you've read poor reviews for your hotel, please remember that thousands of people use these hotels every year and therefore the negative views only represent a tiny percentage of the people who will have stayed at that property. All our hotels are checked regularly by our suppliers and any that are found to receive an unusually large amount of complaints will be dropped from our programme.
But ultimately we want you to be happy with your holiday choice so if after considering the above you would still like to investigate a change of hotel please submit an Amend Hotel request or call our after sales team on 0844 493 0009 and we will, of course, do our utmost to accommodate you and advise you of your options and costs.
