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Flight Information
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When will I receive my flight tickets?
Usually for bookings made more than 14 days prior to departure (21 days in high season) we will receive tickets 5-10 days prior to your holiday, they are then forwarded to you that day. Unfortunately there are rare occasions where they do not arrive to us in time to be posted, this is outside the control of Sunmaster Holidays. If this does happen there is no need to worry, we will arrange for you to collect your tickets at the airport (please see the ‘How do I collect my Tickets on Departure?’ section below).
Bookings made within 14 days (and 21 days in high season) of travel will be a ticket on departure (you will collect your tickets from the tour operators desk at the airport).
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I have not received my flight tickets - what should I do?
If you do not fly within the next 4 days there is no need to do anything, your tickets will be forwarded to you as soon as we receive them. In the unlikely event that you have not received your tickets 4 days prior to travel, there’s no need to panic just e-mail us or call our after sales team on 01274 422177 who will set up a ‘Tickets On Departure’ for you.
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How do I collect my tickets at the airport? (Tickets On Departure)
Ticket On Departure (TOD) means you simply collect your tickets using the supplied voucher/reference number at the relevant ticket desk of your departure airport. The collection details will be provided on your paperwork and in general will be from the appropriate tour operator desk in the terminal building at your departure airport. If you do have any problems with this please see the information desk at the airport and tell them which tour operator you are flying with, they will be able to point you in the right direction.
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Why don’t my flight tickets show my hotel details?
To give our customers the greatest possible choice and prices we match up the best flights and best accommodation from all the leading companies. So in most cases your accommodation will be booked with a different company to your flights. Therefore the airline will not hold details of your accommodation arrangements.
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What time do I need to arrive at the airport?
Airlines generally recommend that you check in at least two hours prior to the stated flight time. If you are collecting your tickets at the airport (Ticket On Departure) you should allow extra time for this. Airlines cannot guarantee that your party will be seated together (unless you have paid for pre booked seating), if you would like us to try to pre book your seats (charges apply) please e-mail us or call our after sales team on 01274 422177
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Which terminal do I fly from?
| Gatwick South * | Gatwick North * | Manchester T1 * | Manchester T2 * |
| JMC (Thomas Cook) | First Choice | My Travel | Britannia |
| My Travel | Flyjet | Monarch | First Choice |
| Britannia | Astraeus | JMC (Thomas Cook) | Air Europa |
| Pegasus | Iberworld | Flyjet | Excel Airways |
| Balkan | BMI | Cyprus Air | Astraeus |
| Monarch | | Balkan | Thomson Fly |
| Excel Airways | | Spanair | |
| Viking | | | |
| Eurocypria | | | |
* Terminals are a guide only and may have changed following publication; please select the appropriate link below for the latest information:
Manchester Airport
London Gatwick Airport
London Heathrow Airport
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Are flight meals included?
To give the customer better value and choice many airlines no longer offer in flight meals as standard and some have stopped them altogether. If no meals are offered you can purchase food from the snack trolley on board the plane or alternatively take along your own snacks. If you would like us to try and add in flight meals to your booking (subject to availability) please e-mail us or call our after sales team on 01274 422177..
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What is my baggage allowance?
The following table is a guide to the luggage allowance offered by the different Airlines. Although accurate at time of publishing it should be used purely as a guide. Your final baggage allowance will be detailed on your flight tickets supplied by the airline:
| Tour Operator | Flight Only* | Package* | Late Deal Package* |
| Airtours | 20kg | 20kg | 15kg |
| Argo | 20kg | 20kg | 20kg |
| Avro | 20kg | | |
| Balkan | 20kg | 20kg | 20kg |
| Cosmos | 20kg | 20kg | 20kg |
| First Choice | 20kg | 15kg | 15kg |
| Freedom | 20kg | | |
| Gold Trail | 20kg | 20kg | 20kg |
| Holiday 4U | 20kg | 20kg | 20kg |
| Jewel in the Crown | 20kg | 20kg | 20kg |
| Libra | 20kg | 20kg | 20kg |
| Manos | 20kg | 20kg | 15kg |
| Olympic | 20kg | 20kg | 20kg |
| Panorama | 20kg | 20kg | 15kg |
| Thomas Cook | 15kg | 15kg | 15kg |
| Thomson | 20kg | 20kg | 15kg |
*Allowances are a guide only please see flight tickets for full details
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How do I get luggage labels?
Most airlines no longer supply luggage labels with their flight tickets therefore we cannot forward any on to you. When we do receive them we will forward them on to you with your tickets. Most tour operators do have spare labels available from their desks at the UK and resort airports.
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What happens if my flight is delayed?
If your flights are delayed by more than a few hours airlines will usually offer a voucher for food and drinks in one of the airport restaurants. All the information regarding your delay must be obtained directly from the airline in question or their representatives at the airport. If the flights are delayed by more than 12 hours and you have holiday insurance you may be able to make a claim, please refer to your individual insurance policy for more details.
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Do I need to confirm my flight times before travel?
Yes flight times should be confirmed directly with the airline concerned 24-48hrs prior to departure on both your outbound flight from the UK and your return flight whilst in resort. Contact details for your airline can be found on your flight tickets.
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