We are currently experiencing high call volumes to our after sales department, resulting in some lengthy queue times. For your convenience, most requests or enquiries can be quickly and easily submitted online. Save time and avoid the queue‘s by contacting us online - choose from one of the convenient options below.
One of the following options will help you:
We‘ve now made it easier for you to submit the most common requests quickly and easily online. Simply follow the links below to make a payment, request a name change or add bags etc…
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Add your ‘Checked in’ Luggage
Click Here -
Make Name Changes
Click Here -
Make A Payment
Click Here -
Submit Your Passport Details
Click Here -
Collect Holiday Documents
Click Here
To help avoid lengthy call queues during busy times, these options are only available online.
Do you have a question that needs answering? More often than not our FAQ‘s will provide you with the answer you seek - and it‘ll save you time, especially during peak times when our phone lines can get pretty busy.
Our FAQs cover…
- Baggage questions
- Information on financial protection
- Guides on how to submit details online
- Balance payment information
- Hotel & board type information
…And much more!
If our FAQ Section isn‘t helpful enough to answer your query, then please e-mail one of our support team by selecting the category to the right.
Can‘t find an answer to your question within our FAQ‘s?
Our dedicated Customer Service team are on hand to help. By submitting a support ticket here, you‘ll get a speedy response and it will help you to avoid lengthy call queues during busy periods.
We very much welcome your feedback, both positive and constructive. Should you wish to submit a formal complaint regarding any aspect of your holiday or booking arrangements, please submit the details for investigation.
Click HereIf all the above failed to help you, you can contact us below:
Please note: Whilst we will always try and answer your call as quickly as possible, during busy periods, you may experience lengthy call queues. Most queries can be resolved by the options above, so we would recommend having a quick glance at these before contacting us.
Ground Floor East, Bowling Mill, Dean Clough
Halifax, West Yorkshire, HX3 5AX
| Monday to Friday: | 9.00am - 10.00pm |
| Saturday: | 9.00am - 6.00pm |
| Sunday: | 10.00am - 6.00pm |
| Monday to Saturday: | 9.00am - 5.15pm |
| Sunday: | Closed |
