Holiday Sales
& Bookings
0871 700 00 30
Normal Opening Hours
-
Monday to Friday:
- 9.00am – 10.00pm
-
Saturday:
- 9.00am – 6.00pm
-
Sunday:
- 10.00am – 6.00pm
Customer Services
& After Sales
0844 493 00 09
Normal Opening Hours
-
Monday to Friday:
- 9.00am – 5.30pm
-
Saturday:
- 9.00am – 5.30pm
-
Sunday:
- Closed
By E–mail
You can send us an e–mail through our request form.
By Post
Sunmaster LtdGround Floor East, Bowling Mill, Dean Clough
Halifax, West Yorkshire, HX3 5AX
Before you contact us, please refer to our FAQ section and see if a similar query has been answered in the past.
Collect Holiday Documents
Your private and individual “Manage Booking” area of the website is available for you to access at your leisure - any time, day or night, 24-7 - and contains all of your booking details and holiday documents. You will receive an email providing you with a secure link to access this area within 72 hours of booking. It is essential that you log-in as soon as you receive this email to check your booking details are as you expect them to be. You will receive further emails if, and when, any of your holiday details or documents are subsequently updated.
Make a Payment
To submit an online payment towards your holiday, or to pay your balance, simply complete our online payment form here.
Submit Passport Details
Most airlines now require you to provide them with passport details for each person on the booking. Some airlines will require you to submit the details directly to them via their own website. If you need to do this, you will find instructions within your “Manage Booking” area. If you haven’t received these instructions, please submit your details here.
Add Checked-in Luggage
If you wish to add any additional luggage on to your booking, simply click here to complete our short form and a member of our customer service team will contact you within 4 days to confirm any additional costs with you. If you are due to travel in the next five days, please call our customer service team on 0844 493 0009 and they will add the luggage on for you.
Make Name Changes
It is essential that the names on your booking exactly match with the passports of the people who are actually travelling. If you need to make any changes to any of the names on your booking, please click here to fill in a simple online form. We’ll then contact you within 4 days to let you know how much the changes will cost.
Complaints
We very much welcome your feedback, both positive and constructive. Should you wish to submit a formal complaint regarding any aspect of your holiday or booking arrangements, please submit the details here for our further investigation.
